Privacy Policy

Last Updated: 13 November 2026

1. Introduction

Welcome to Blue Nest Cleaning. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, book our cleaning services, request a quote or contact us.

We process your personal information in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

2. Who We Are

Blue Nest Cleaning provides professional domestic, commercial and specialist cleaning services in the United Kingdom.

Business Name: Blue Nest Cleaning

Website: bluenestcleaning.com

Email: support@bluenestcleaning.com

Phone: +44 7901 212129

3. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Telephone number
• Property postcode and address
• Preferred cleaning date and time
• Type of cleaning service requested
• Property size and additional requirements
• Payment status and transaction details
• IP address, browser and device information
• Website usage and cookie information

4. How We Use Your Information

• Process cleaning enquiries and bookings.
• Provide cleaning quotes and estimates.
• Arrange and manage appointments.
• Communicate with customers.
• Process payments and invoices.
• Provide customer support.
• Improve our website and services.
• Send promotional offers where permitted.
• Meet our legal obligations.

5. Legal Basis for Processing

We process personal information under the following lawful bases:

• Contract: To provide the cleaning services you request.
• Legitimate Interests: To operate our business and improve our services.
• Legal Obligations: To comply with applicable laws.
• Consent: Where required, including certain marketing communications and non-essential cookies.

6. Sharing Your Personal Information

We do not sell or rent your personal information. We may share relevant information with trusted cleaning professionals, payment providers, website hosting companies, booking platforms, professional advisers and legal authorities where necessary.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary. Booking records, invoices and financial information may be retained for periods required by applicable UK laws.

9. Cookies

Our website may use cookies to improve your browsing experience, support essential website functionality, analyse website performance and remember preferences.

Non-essential cookies will only be used where the required consent has been obtained.

10. Your Data Protection Rights

Under applicable UK data protection laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

You can also complain to the Information Commissioner’s Office:

https://ico.org.uk/

11. Third-Party Websites

Our website may contain links to third-party websites and platforms, including WhatsApp and external payment providers. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised update date.

14. Contact Us