Terms & Conditions

Last Updated: 13 November 2026

1. Introduction

Welcome to Blue Nest Cleaning. These Terms & Conditions govern your use of our website and cleaning services. By accessing our website, requesting a quotation or booking our services, you agree to these terms.

2. Our Cleaning Services

Blue Nest Cleaning provides the following services:

• Weekly House Cleaning
• Fortnightly House Cleaning
• One-Off Deep Cleaning
• Airbnb Cleaning
• Office Cleaning
• End of Tenancy Cleaning
• Oven Cleaning
• Fridge Cleaning
• Cupboard Cleaning

All services are subject to availability and booking confirmation.

3. Booking and Reservations

Customers can request services through our website, contact form, telephone or WhatsApp.

Customers must provide accurate contact details, property information, preferred cleaning dates and service requirements.

Submitting a booking request does not automatically guarantee an appointment. Bookings are confirmed once accepted by Blue Nest Cleaning.

4. Pricing and Payments

Our advertised cleaning prices include:

• Weekly House Cleaning: £17.80 per hour.
• Fortnightly House Cleaning: £18.90 per hour.
• One-Off Deep Cleaning: £22.25 per hour.
• Airbnb Cleaning: £22.25 per hour.
• Office Cleaning: £22.25 per hour.
• End of Tenancy Cleaning: £22.25 per hour.

A minimum booking of two hours applies to services where advertised.

Price Calculator: Our online price calculator provides an indicative estimate only. Final prices may vary depending on property size, condition, cleaning requirements and additional services.

Additional Equipment: An additional charge of £2.49 per visit may apply when customers request that we provide cleaning equipment.

Final pricing and payment terms will be confirmed during the booking process.

5. Cleaning Subscriptions

We offer weekly and fortnightly recurring cleaning services.

Services may include bedsheet changing, dusting, mopping, kitchen cleaning, bathroom cleaning and rubbish removal.

Subscription customers should contact us to discuss changes or cancellation. Applicable cancellation conditions will be communicated before confirmation.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Ensuring safe access to the property.
• Providing access instructions where necessary.
• Securing valuable and fragile belongings.
• Informing us about special cleaning requirements.
• Informing us of hazards or unusual conditions.
• Ensuring a reasonably safe working environment.

7. Access to the Property

Customers must ensure that our cleaning professionals can access the property at the agreed appointment time. Additional charges or appointment changes may apply where access is unavailable, provided these were communicated and agreed in advance.

8. Cancellation and Rescheduling

Customers wishing to cancel or reschedule a cleaning appointment should contact us as early as possible.

Any applicable cancellation notice period, late cancellation fee or missed appointment charge will be communicated before the booking is confirmed.

Consumer Cancellation Rights: Where applicable, customers booking online or away from our business premises may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where a statutory cancellation period applies, customers may generally have 14 days to cancel a service contract. If services are requested to begin during this period, applicable legal requirements concerning early performance and payment may apply.

Nothing in these terms removes or restricts your statutory consumer rights.

9. Service Quality and Customer Satisfaction

We aim to provide reliable, professional and high-quality cleaning services. If you are dissatisfied with any aspect of our service, please contact us as soon as reasonably possible. We will review your concerns and discuss an appropriate solution where necessary.

10. Damage and Liability

Our cleaning professionals take reasonable care when working at your property.

Customers should inform us of delicate surfaces, valuable items or materials requiring particular care.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

11. Cleaning Products and Equipment

We may use professional cleaning products and equipment. Customers should inform us about allergies, sensitivities, pets, children or specific product requirements relevant to the appointment.

Eco-friendly products may be used where appropriate and available.

12. Promotional Offers and Discounts

Promotional discounts are subject to availability and any applicable conditions. Offers may be time-limited and cannot necessarily be combined with other promotions.

The applicable price and conditions will be confirmed at the time of booking.

13. Delays and Unforeseen Circumstances

Delays may occasionally occur due to traffic, weather, emergencies, staff availability or circumstances beyond our reasonable control. We will make reasonable efforts to notify customers and arrange alternatives where possible.

14. Website Accuracy

We make reasonable efforts to ensure website information is accurate and up to date. However, pricing, promotions, service descriptions and availability may change.

15. Intellectual Property

Website content, logos, images, text, graphics and branding belong to Blue Nest Cleaning or their respective licensors unless otherwise stated. Unauthorised copying or commercial use is prohibited.

16. Privacy and Data Protection

Your personal information will be collected and processed in accordance with our Privacy Policy.

Read our Privacy Policy

17. Third-Party Services

Our website may contain links to third-party services, including WhatsApp and external payment providers. Their services may be subject to their own terms and privacy policies.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated versions will be published on our website.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Nothing in these terms affects your statutory rights as a consumer.

20. Contact Information